LEGAL INFORMATION
Last updated: June 2026
This page contains the Terms & Conditions, Privacy Policy, and Cookie Policy for Allocate-VA.
If you have any questions regarding these policies, please contact:
Email: ava@allocate-va.co.uk
TERMS & CONDITIONS
ABOUT THESE TERMS
These Terms & Conditions apply to all services provided by Allocate-VA (“we”, “us”, “our”).
By purchasing a package, subscription, or booking services with Allocate-VA, you agree to these Terms & Conditions.
Allocate-VA provides virtual assistant services including administration, technology support, marketing assistance, and business organisation support.
SERVICES
We provide services as described within your agreed package, proposal, subscription plan, or written agreement.
Services may include (but are not limited to):
Admin support
Inbox and diary management
Tech systems support
Marketing assistance
Business organisation tools and systems
The exact services and deliverables will depend on your chosen plan and agreed requirements.
PAYMENTS
Services are payable in advance unless otherwise agreed in writing.
Subscription services renew monthly unless cancelled.
Payment must be received before work begins or continues.
Late or failed payments may result in services being paused or suspended.
Prices are agreed at the point of purchase or contract.
REFUNDS
Payments are non-refundable once work has started or a subscription period has begun.
This includes time allocated, systems setup, planning, work completed, or work in progress.
CLIENT RESPONSIBILITIES
To allow us to provide services effectively, you agree to:
Provide accurate and complete information.
Provide access to required systems and tools.
Respond promptly when information or approval is required.
Delays caused by missing information or access may affect delivery timelines.
SERVICE AVAILABILITY
We aim to complete work within agreed timescales. However, delivery times may vary depending on workload, complexity, and the scope of work requested.
We reserve the right to pause services if:
Payment is overdue.
Required information or access has not been provided.
Requests fall outside the agreed scope.
There is misuse of services or unreasonable demands.
LIABILITY
Allocate-VA is not responsible for:
Business decisions made using information or support provided.
Issues caused by third-party platforms, software, systems, or outages.
Indirect, financial, or consequential losses.
We will always aim to provide a professional and reliable service but cannot guarantee uninterrupted access to third-party tools or platforms.
TERMINATION
Either party may cancel services with 30 days’ notice unless otherwise agreed in writing.
Allocate-VA reserves the right to terminate services immediately in cases of:
Non-payment
Abuse or inappropriate behaviour
Misuse of services
Breach of these Terms & Conditions
INVOICE QUERIES & DISCREPANCIES
If you believe there is an issue with an invoice, subscription, or service, please notify us within 7 days of receipt.
We will review genuine errors and correct them where appropriate.
If no concerns are raised within this timeframe, the invoice and services will be considered accepted.
Invoice queries should be sent to:
PRIVACY POLICY
WHO WE ARE
Allocate-VA is a UK-based Virtual Assistant agency providing administration, technology, and marketing support services.
Data Controller: Alison Bingham
Business Name: Allocate-VA
Contact Email: ava@allocate-va.co.uk
This Privacy Policy explains how we collect, use, store, and protect personal information.
INFORMATION WE COLLECT
We may collect:
Name and contact details
Business information
Payment and billing information
Communication history
Website usage information, including cookies, analytics data, and IP address
HOW WE COLLECT INFORMATION
We collect information when you:
Contact us through our website, email, or other communication channels.
Purchase or use our services.
Subscribe to updates, newsletters, or resources.
Use our website.
HOW WE USE YOUR INFORMATION
We use your information to:
Provide and manage our services.
Process payments and invoices.
Respond to enquiries.
Improve our services and systems.
Send marketing communications where you have provided consent.
We only process personal information where we have a lawful basis under UK GDPR.
LAWFUL BASIS FOR PROCESSING
We process personal information under the following lawful bases:
Contract
Where processing is necessary to provide services and manage our working relationship.
Legitimate interests
Where processing helps us operate, improve, and manage our business.
Legal obligation
Where we are required to retain information for accounting, tax, or legal purposes.
Consent
Where you have chosen to receive marketing communications or consented to specific processing activities.
SHARING YOUR INFORMATION
We may share information with trusted service providers, including:
Payment providers
Email and CRM platforms
Website hosting providers
Analytics providers
Contractors working with Allocate-VA
All third parties are required to handle information securely and only use it for agreed purposes.
DATA STORAGE & SECURITY
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure.
Access to client information is limited to authorised team members and contractors who require it to provide services.
DATA RETENTION
We retain information only for as long as necessary.
Examples:
Client and financial records: up to 7 years where required for legal and tax purposes.
General enquiries: normally 12–24 months unless an ongoing relationship exists.
Once information is no longer required, it will be securely deleted or anonymised.
YOUR RIGHTS
Under UK GDPR, you have the right to:
Request access to your personal information.
Request correction of inaccurate information.
Request deletion where applicable.
Withdraw consent for marketing communications.
Object to certain types of processing.
To exercise your rights, contact:
COOKIE POLICY
WHAT ARE COOKIES?
Cookies are small text files stored on your device when you visit a website.
They help websites work correctly, remember preferences, and understand how visitors use a website.
HOW WE USE COOKIES
Allocate-VA may use cookies to:
Improve website performance.
Understand visitor behaviour.
Monitor website traffic and usage.
Improve user experience.
Support marketing and analytics activities.
TYPES OF COOKIES
Essential Cookies
These cookies are required for the website to function correctly.
Analytics Cookies
These help us understand how visitors interact with our website, such as which pages are visited and how users navigate the site.
Marketing Cookies
Where applicable, these cookies help us understand marketing performance and provide more relevant communications.
THIRD-PARTY COOKIES
Some third-party services we use may place cookies on our website, including:
Website analytics providers
Email marketing platforms
Embedded content providers
Payment providers
These organisations have their own privacy policies explaining how they process information.
MANAGING COOKIES
You can control or remove cookies through your browser settings.
Please note that disabling cookies may affect how certain parts of the website function.
CHANGES TO THESE POLICIES
We may update these policies from time to time.
The latest version will always be available on our website.
CONTACT & COMPLAINTS
If you have any questions or concerns about these policies, please contact us:
Email: ava@allocate-va.co.uk
If you are unhappy with how your personal information has been handled and we cannot resolve your concern, you can contact the Information Commissioner’s Office: